Privacy Policy

Updated at 2024-7-01

Point2 ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Point2.

This Privacy Policy applies to our website, Point.ng, and its associated subdomains (collectively, our "Service") alongside our application, Point2. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and key terms

  • Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.
  • Company: When this policy mentions "Company;" "we," "us," or "our," it refers to Point2 Delivery Enterprises, 25 Kayode Street, Ogba, Lagos State, Nigeria, which is responsible for your information under this Privacy Policy.
  • Country: Where Point2 or the owners/founders of Point are based, in this case, Nigeria.
  • Customer: Refers to the company, organization, or person that signs up to use the Point Service to manage relationships with your consumers or service users.
  • Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Point and use the services.
  • IP address: A number assigned to every device connected to the Internet, usually in geographic blocks, which can often be used to identify the location from which a device is connecting to the Internet.
  • Personnel: Individuals employed by Point or under contract to perform a service on behalf of one of the parties.
  • Personal Data: Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
  • Service: The service provided by Point as described in the relative terms (if available) and on this platform.
  • Third-party service: Advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
  • Website: Point2's site, which can be accessed via this URL: Point2.ng.
  • You: A person or entity that is registered with Point to use the Services.

What Information Do We Collect?

We collect information from you when you visit our service, register, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. This information includes:

  • Phone Numbers
  • Email Address
  • Mailing Address
  • Billing Address
  • Debit/credit card numbers
  • Age
  • Password

We also collect information from mobile devices for a better user experience, although these features are completely optional:

  • Location (GPS): Location data helps to create an accurate representation of your interests, which can be used to bring more targeted and relevant ads to potential customers.
  • Phonebook (Contacts list): Accessing your contacts from the app saves time by allowing easier use of the service.
  • Camera (Pictures): Granting camera permission allows the user to upload any picture straight from our service. You can safely deny camera permissions.
  • Photo Gallery (Pictures): Granting photo gallery access allows the user to upload any picture from their gallery. You can safely deny this access.

How Do We Use The Information We Collect?

The information we collect from you may be used in one of the following ways:

  • To personalize your experience
  • To improve our service based on feedback
  • To improve customer service
  • To process transactions
  • To administer contests, promotions, surveys, or other site features

When do we use customer information from third parties?

We receive information from third parties when you contact us, such as automated fraud detection services. We also collect publicly available information from social media websites.

Do we share the information we collect with third parties?

We may share personal and non-personal information with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you. We may also share information with our affiliated companies and business partners. In case of a merger, asset sale, or other business reorganization, your personal and non-personal information may be shared or transferred to our successors-in-interest.

We engage trusted third-party service providers for functions like hosting and maintaining our servers, database storage, email management, marketing, credit card processing, customer service, and fulfilling orders. These third parties may have access to personal information necessary to perform their functions but are not permitted to share or use it for other purposes.

We may also disclose information to government or law enforcement officials or private parties to comply with legal requirements, respond to claims, and protect the rights, property, or safety of the public.

Where and when is information collected from customers and end users?

We collect personal information that you submit to us. We may also receive personal information about you from third parties.

How Do We Use Your Email Address?

By submitting your email address on our service, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking the opt-out link or other unsubscribe option in the respective email. We only send emails to people who have authorized us to contact them. We do not send unsolicited commercial emails.

Could my information be transferred to other countries?

We are incorporated in Nigeria. Information collected via our website, through direct interactions with you, or from use of our help services may be transferred to our offices, personnel, or third parties around the world. By using our service, you consent to the transfer and hosting of your information globally.

Is the information collected through our service secure?

We take precautions to protect your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, no system is foolproof, and we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.

Can I update or correct my information?

The rights you have to request updates or corrections to the information we collect depend on your relationship with us. Customers can request updates, corrections, changes, or deletions of their personal information by contacting us. We will verify your identity before granting access or making corrections. It is not technologically possible to remove every record of the information you have provided to us from our system.

Personnel

If you are one of our workers or applicants, we collect information you voluntarily provide for Human Resources purposes. You can contact us to update or correct your information, change your preferences, or receive a record of the information we have about you.

Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger, or other transfer of all or substantially all of the assets of our company, provided the third party agrees to adhere to this Privacy Policy.

Affiliates

We may disclose information (including personal information) about you to our affiliates. For purposes of this Privacy Policy, affiliates include our parent company and any other subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

How Long Do We Keep Your Information?

We retain your information for as long as necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Children's Privacy

We do not knowingly collect or maintain information from children under the age of 13 without parental consent, in compliance with COPPA.

Changes To Our Privacy Policy

We may update our Privacy Policy from time to time. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Third-Party Services

We are not responsible for the privacy practices of other services linked to or from our Service.

Tracking Technologies

We use cookies to enhance your experience. You can control the use of cookies at the individual browser level.

Information about General Data Protection Regulation (GDPR)

We comply with GDPR and give users the right to access, correct, or delete their personal data.

California Online Privacy Protection Act (CalOPPA)

We comply with CalOPPA by posting this policy on our homepage and providing updates.

Fair Information Practices

We adhere to Fair Information Practices principles, including notifying users of data breaches and providing avenues for addressing issues.

CAN-SPAM Act

We comply with the CAN-SPAM Act by not using false information and providing clear opt-out instructions.

Contact Us

For any questions regarding this Privacy Policy, contact us at:

  • Email: support@point2.ng
  • Website: Point2.ng
  • Address: 25 Kayode Street, Ogba, Lagos State, Nigeria

Point2 Account Deletion Instructions

To request the deletion of your Point2 account and associated data, please follow these steps:

  • Submit a Request: Send an email to support@point2.ng or call our customer service at 02018891769. Please provide your email address in your request.
  • Verification: Upon receiving your request, you will receive a verification email.
  • Deletion Process: After verification, your account and associated data will be permanently deleted from our servers within 24 hours.

Data Retention Information

  • Deleted Data: All personal data associated with your account, including [list specific types of data such as email addresses, user profiles, etc.], will be deleted.
  • Retained Data: Certain data, such as [list types of retained data], may be retained for legal or regulatory purposes for up to [specify retention period].
  • Data for Analytics: Anonymous and aggregated data may be retained for analytical purposes.

Definitions and key terms

  • Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.
  • Company: When this policy mentions "Company;" "we," "us," or "our," it refers to Point2 Delivery Enterprises, 25 Kayode Street, Ogba, Lagos State, Nigeria, which is responsible for your information under this Privacy Policy.
  • Country: Where Point2 or the owners/founders of Point are based, in this case, Nigeria.
  • Customer: Refers to the company, organization, or person that signs up to use the Point Service to manage relationships with your consumers or service users.
  • Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Point and use the services.
  • IP address: A number assigned to every device connected to the Internet, usually in geographic blocks, which can often be used to identify the location from which a device is connecting to the Internet.
  • Personnel: Individuals employed by Point or under contract to perform a service on behalf of one of the parties.
  • Personal Data: Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
  • Service: The service provided by Point as described in the relative terms (if available) and on this platform.
  • Third-party service: Advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
  • Website: Point2's site, which can be accessed via this URL: Point2.ng.
  • You: A person or entity that is registered with Point to use the Services.